How To Measure Social Network Communications Success Member of the ePharma Pioneer Club™Click Here for Additional Resources

Guest Fabio Gratton, Co-founder, Chief Innovation Officer, Ignite Health, and ePharma Pioneer Club™ member, talks about why so few pharmaceutical companies have leveraged the power of social networks to communicate with consumers/patients and how marketers should think differently about the metrics that constitute success.

Aired LIVE on:

Tuesday, February 17, 2009 Listen to internet radio with Pharmaguy on Blog Talk Radio

You may also visit this Pharma Marketing Talk Segment Page to listen to the audio podcast.

This show and ALL Pharma Marketing Talk shows are available as podcasts via PMT on iTunes (FREE!).


One of the biggest challenges in measuring the effectiveness of social network communications strategies is getting people to think differently about the metrics that constitute success. Today, we can no longer just measure a conversion at a single point in time; we must be able to measure the level of engagement that our strategies create and how that engagement translates into a long-term relationship with our customers. Once we define how to measure engagement, we will also need to determine how to assign a quantifiable value to that engagement. How we measure engagement and how we assign value to the relationships that emerge from that engagement are two distinct but interrelated aspects of a social network strategy, and both must be thoroughly explored to develop a new means of measuring these new tactics.

Questions/Topics Discussed

  • Why have so few pharma companies leveraged social networks to communicate with consumers and especially patients?
  • Why is it so difficult to measure social network communications efforts? Isn’t there a wealth of measurement tools available?
  • How should pharma mareketers be measuring social network focused communications campaigns? Any tips?

Guest Bio

Fabio GrattonFabio Gratton is the Chief Innovation Officer and a founding partner of Ignite Health, one of the fastest-growing healthcare agencies in the US. Gratton works closely with the agency’s creative and account teams to develop Internet strategies for all agency clients. Gratton, a graduate of UCLA’s acclaimed film program, worked as a screenwriter prior to channeling his passion for storytelling to the medical marketing industry. Ignite recently launched Incendia Health Studios, a purpose-driven media company focused on creating media properties that leverage rich media, video, and interactive technologies to engage people living with chronic illnesses and those who care for them. In addition to helping develop Internet strategies for existing Ignite clients, Gratton has assumed President and CEO responsibilities for Incendia.

Additional Resources

  • Social Media Pharma Marketing Readiness Self-Assessment – Before you embark on a social media marketing project, it is important that you understand your company’s unique regulatory environment, corporate culture, and knowledge, all of which need to be taken into consideration before you develop your plan. Complete the survey and find out how you score compared to your peers.