Featured Conference

7th Annual Pharmaceutical Contact Centers
Maximize Value through Customer Service Excellence, Quality Control, Improved Process Management and Enhanced Technology Suppor

January 28 – 29, 2008 * Philadelphia, PA

For more information or to register, please visit the conference website.

Visit this Pharma Marketing Events Forum discussion thread for up-to-date notices, program details, speaker changes, etc.

*** NEW VENUE FOR 2008 ***

CBI’s 7th Annual conference continues its tradition of bringing together the industry’s leading experts in  Call Centers and customer service.  The program features detailed case studies from some of the industry’s leading organizations and provides you with the information you need to improve customer contact  and increase ROI. 

Key topics that we are looking into for 2008 include:

  • Contact Center resources
  • Regulatory compliance and risk management
  • Customer service
  • Training and motivating employees
  • Demonstrating Contact Center value

We are also looking to offer a special pre-conference workshop on Marketing Call Centers.

Just a Few Organizations That Benefited from CBI’s Previous Pharmaceutical Contact Center Conferences

AFFINA * AstraZeneca Pharmaceuticals * Aventis Pasteur * Aventis Pharmaceuticals * Becton Dickinson & Co * Benchmark Portal * BMI Communications Inc * Braun Consulting * Bristol Myers Squibb * Convergys Corp * Center for Client Retention * J Knipper & Co Inc * Janssen Pharmaceutical * Johnson & Johnson Pharmaceutical R&D * KSBA Architects * Manhattan Research LLC * MediVia * Memorial Health Services * New Jersey Poison Information & Education Systems * Novo Nordisk Inc * Oracle Corp * Ortho Biotech * Ortho McNeil Pharmaceutical * Peppers & Rogers Group * Pfizer Inc * PRTM * Radclyffe Group LLC  Schering Plough Corp * Source One * Stafford Communications Group * Tel Mark Sales Inc  Telerx * West Corp * WRB Communications Inc * Wunderman * Wyeth Pharmaceuticals


Hear what some of our previous attendees had to say:

“CBI’s pharmaceutical contact center conference is well planned and executed and it attracts senior level contact managers from many areas that support the pharma industry, making it a highly interactive and knowledge sharing experience.”
— Richard Shapiro, President,
The Center for Client Retention

“The breadth and quality of the topics covered at this pharma contact center conference, gives me  reason to attend future sessions!” 
— Yvette Steinhardt, Manager, Eli Lilly

“An excellent resource and learning tool to maximize Contact Call Center efficiency while enhancing  customer experience.”
— Deb Nazarian, RPH and Medical Information Specialist , Centocor

“This conference was informative and encouraging, affording the opportunity to learn and  collaborate across companies.  We are all truthfully ‘in this together!’”
— Heather Ferrence, Supervisor Product Quality, Wyeth

“I am new to call center work and this conference provided an excellent overview of relevant issues.  Great hearing about how other pharma companies’ call centers operate.”
Lorna Malcolor, RN, Bayer

“I totally enjoyed this conference. It gave me a broader perspective regarding pharmaceutical contact centers. There is more out there than medical information.”
— SteveThullier, Senior Manager-Medical Information, Amgen

For more information or to register, please please visit the conference website or contact the Center for Business Intelligence toll free by phone at 1-800-817-8601 or via e-mail at cbireg@cbinet.com.

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