Featured Conference

5th Annual Forum on Pharmaceutical Contact Centers
Maximize Value through Customer Service Excellence, Quality Control, Improved Process Management and Enhanced Technology Support
January 23 – 24, 2006 * Philadelphia, PA

Visit the conference website for more information and to register.

CBI’s annual conference continues its tradition of bringing together the industry’s leading experts in call centers and customer service. This program features detailed case studies from some of the industry’s leading organizations and provides you with the information you need to improve customer contact and increase ROI. Key topics being researched for 2006 include: contact center resources, regulatory compliance and risk management, first class customer service, training and motivating employees and demonstrating contact center value.

Don’t miss this opportunity to hear from the industry’s best as well as network with senior level executives.

Hear what some of our previous attendees had to say:

“The breadth and quality of the topics covered at this pharma contact center conference gives me reason to attend future sessions!” 
Yvette Steinhardt, Manager,
 Eli Lilly

“An excellent resource and learning tool to maximize Contact/Call Center efficiency while enhancing customer experience.”
Deb Nazarian, RPH and Medical Information Specialist, Centocor

“This conference was informative and encouraging, affording the opportunity to learn and collaborate across companies.  We are all truthfully in this together!”
Heather Ferrence, Supervisor Product Quality, Wyeth

“I am new to call center work and this conference provided an excellent overview of relevant issues. Great hearing about how other pharma companies’ call centers operate.”
Lorna Malcolor, RN, Bayer

For more information or to register, please contact the Center for Business Intelligence toll free by phone at 1-800-817-8601 or via e-mail at cbireg@cbinet.com or visit the conference website.

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