Featured Conference

4th Annual Pharmaceutical Product Complaints
Benchmark Against 12 Industry Approaches for Effective Classification and Handling of Product Complaints
June 15 – 16, 2006 * Philadelphia, PA

For more information or to register, pleaser visit the conference website.

Over 100 senior-level executives from top pharmaceutical companies such as Johnson & Johnson, Merck and Abbott have attended CBI’s premier annual meeting to hear key learnings and best strategies for maneuvering through the complaint handling cycle. This is the only conference that provides strategies for:  

  • Keeping abreast and aware of counterfeit issues including:

* managing and recognizing counterfeit complaints without FDA requirements
* establishing procedures
* knowing when to follow up
* understanding who should be involved

  • Utilizing performance management systems for adverse events
  • Segregating CAPA and complaints systems so that CAPA systems are not overwhelmed
  • Effectively tracking and maintaining records of all complaints
  • Denoting accountability in light of the FDA Quality Oversight Initiative

Hear what some of our previous attendees had to say:

“This is my first conference that focused primarily on product complaints.  It was very beneficial to have all of the different specializations combined in one forum.” 
– Jamie Neumoyer, Senior Product Complaint Analyst,

“I learned a lot about what other companies do.”
– Mitchel Wheeler, Manager, Product Complaint Analysis,

“Finally a course where experts facilitate relevant discussions among peers in the industry on the murky and ill-defined subject of complaint handling.”
–  Jennifer Gudeman, Product Surveillance Specialist, Mallinckrodt/Tyco Healthcare

“I benefited very much from this conference – It was informative and one of the few complaint seminars that have been available in the last six years!”
Linda Greer, Supervisor, Regulatory Affairs, King Pharmaceuticals

For more information or to register, please contact the Center for Business Intelligence toll free by phone at 1-800-817-8601 or via e-mail at cbireg@cbinet.com or visit the conference website.

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