Featured Conference

CBI’s 8th Annual Bio/Pharmaceutical and Medical Device Contact Centers Conference
Maximize Value through Quality Control, Process Improvement, Service Excellence and Enhanced Technology Support
January 26 – 27, 2009 * Philadelphia, PA

For more information or to register, please visit the conference website.

Also see this Forum for updates and news from the conference organizers.

CBI’s 8th annual program continues its tradition of bringing together the industry’s leading experts in pharmaceutical, biotech and medical device call centers.  Attend this program and hear case studies from some of the industry’s leading organizations. 

Hear In-Depth and Case Study Presentations From: 

Astellas Pharma U.S., Inc * AstraZeneca * Abbott Laboratories * Bayer Healthcare Pharmaceuticals  * BD Medical – Diabetes Care * Boehringer-Ingelheim * CenterFirst * Genentech, Inc. * inContact by UCN * Ortho-McNeil Janssen Scientific Affairs, LLC * Pfizer, Inc * Rocky Mountain Poison and Drug Center * The Center for Client Retention 

Network and Learn from Your Peers — Participate in Networking Roundtable Discussions:

  • Choose from 10 different table topics
  • Move from table to table to network with peers across the industry
  • Plus! Help choose the topics addressed in the forum — See the program for more details!

Hear What Attendees Have Said About CBI’s Previous Contact Center Conferences:

“Excellent opportunity to learn effective tools to improve your contact center as far as technology, compliance, processes and quality.”
Perrify Delphine, Manager, AXA

“It was nice to talk with colleagues in a relaxed atmosphere and to get a chance to meet with vendors to better understand what is available to support our process model.” — Tracey Lythgoe, Director, Kendle

“A great gathering for clinical call center companies and individuals.” — Perry Ceriotti, Senior Call Center Manager, Accredo CBS

“The conference was very insightful.  I came away with many ideas and approaches to help my operations improve in many areas.” 
Terri Sinclair, Operations Manager, International SOS

“I’m new to the Contact Center Organization and this conference not only provided a great overview but it was helpful to hear how other companies addressed common industry challenges.”  — Dan Silverstein, Assistant Director Compliance & Operations, Medical Communications, Bayer HealthCare Pharmaceuticals

“CBI’s pharmaceutical contact center conference is well planned and executed and it attracts senior level contact managers from many areas that support the pharma industry, making it a highly interactive and knowledge sharing experience.”  —Richard Shapiro, President, The Center for Client Retention

An excellent resource and learning tool to maximize Contact Call Center efficiency while enhancingcustomer experience.” 
Deb Nazarian, RPH and Medical Information Specialist, Centocor

“This conference was informative and encouraging, affording the opportunity to learn andcollaborate across companies.  We are all truthfully ‘in this together!’”
Heather Ferrence, Supervisor Product Quality, Wyeth

 “I totally enjoyed this conference. It gave me a broader perspective regarding pharmaceutical contact centers. There is more out there than medical information.”
SteveThullier, Senior Manager-Medical Information, Amgen

For more information or to register, please contact the Center for Business Intelligence toll free by phone at 1-800-817-8601 or via e-mail at cbireg@cbinet.com.

For more information or to register, please visit the conference website.

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